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BOOKING TERMS & CONDITIONS

MUMMU CYCLING PTY LTD, TRADING AS “WOLLONGONG 2022 TRAVEL OFFICE”

BOOKING FORM TERMS & CONDITIONS

Please read these Booking Form Terms & Conditions carefully as they apply to all bookings accepted by Mummu Cycling Pty Ltd, trading as “Wollongong 2022 Travel Office” (“W2022 Travel”). By paying your deposit/full payment, you will be deemed to have understood and accepted these Terms & Conditions. Please note that these Terms & Conditions apply to any invoice, flyer, website promotion or electronic product relating to accommodation bookings placed with W2022 Travel in respect of the 2022 UCI Road World Championships – Wollongong, NSW (“Event”).

Prices:

All prices quoted by W2022 Travel are in Australian Dollars (except where specified) and are current at the time of printing. Prices are inclusive of taxes and charges that apply. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to fluctuations in foreign exchange rates. Please check all prices and information with a W2022 Travel consultant. Please note that the price of your booking may change at any time if any taxes or charges are introduced or varied, even after you have paid part of the quoted price of your booking. If we have to change any part of your booking for reasons beyond our control, we will notify you. *All hotel rates are inclusive of GST.

Payment:

50% due upon booking
The balance of payment is required 1st June 2022.

Minimum Night Accommodation Stay:

Minimum Night Accommodation Stay may apply depending on travel package.

Rooms and Bedding:

Rooms and bedding will differ per Travel Package and will be booked as per Land Arrangement chosen at check out.
Single – 1 Bed, Double – 1 Bed, Twin – 2 Beds, Triple – 2 or 3 Beds, Quad – 4 Beds.
Different hotels will include different bed types – bed types will be specified in Travel Package inclusions.

Check-in and Check-out:

Check-in time at most hotels is 3:00pm and it may be possible that room(s) will not be ready prior to this time for immediate occupancy upon arrival. If you feel it necessary to guarantee an early arrival, you can ensure immediate availability by paying the extra day’s tariff and book rooms for the night before arrival. If you decide to take this precaution, please advise W2022 at the time of booking so that the hotel can “pre-register” the room(s). Check-out time at most hotels is 11am. Please note that a credit card or an appropriate cash deposit is necessary to cover incidentals. The guest is responsible for room, incidentals and other mandatory fees or gratuities. W2022 Travel will not be responsible for unpaid balances left by guests.\

Credit Cards:

An additional 1.04% Credit Card Service Fee will apply for Visa, MasterCard and American Express payments. Credit card payments will be processed via Paystream secure payment link.

Booking Arrangements:

The person making a booking shall be deemed to have accepted these Terms & Conditions on behalf of all persons named in the booking. The booking will be governed by and subject to these Terms & Conditions.

Airfares:

Airfares are not included in Travel Packages.

Amendments and Cancellations:

Cancellation dates vary depending on the customers accommodation choice. Customers may cancel their booking and receive a full refund for their W2022 Travel Package purchased if the cancellation is confirmed before the date for their chosen accommodation option in the below table. These cancellation timeframes are determined by the individual supplier and will be facilitated by W2022 Travel with/without any processing fees – customers will receive the full refund amount provided by the accommodation provider.

Accommodation Cancellation Table

NO SHOWS:

In the event a confirmed reservation for a Travel Package that includes accommodation does not check in on their scheduled arrival date, no refund will be given and the room will be released for sale.

Not Included in Booking Price:

Cost of passports, visas, travel insurance, excess baggage, vaccinations, all items not specifically mentioned as being included, and all items of a personal nature such as telephone and other communication costs, gratuities (unless specified), meals and beverages (unless specified), laundry, etc are not included in the tour price.

 Travel Insurance:

Travel insurance is strongly recommended for all passengers booking a W2022 Travel Package. All details of any travel insurance policies purchased must be confirmed with a W2022 Travel consultant at the time of your final payment. W2022 Travel strongly recommends a comprehensive travel insurance policy to cover all aspects of your booking including loss of deposit and full payment through cancellation, overseas medical, hospital and emergency expenses, loss of overseas dental, loss of luggage and personal items, accidental death, your legal liability, etc. 

W2022 Travel highly recommends purchasing comprehensive travel insurance including ‘cancel for any reason’ coverage so that in the case of event cancellation, your purchase with us is covered by a third party. Please consult with Travel Insurance providers for further information.

W2022 Travel Responsibilities:

W2022 Travel cannot be held responsible or liable whatsoever, for the non-appearance of any individual rider or participant. The details of the Event shown in any material supplied by W2022 Travel are correct at time of printing but the customer shall be responsible for checking the Event website (www.wollongong2022.com.au) that no alterations have been made.

W2022 Travel shall not be held liable for any act or omission by any person not employed directly by W2022 Travel. W2022 Travel has no control over the Event and does not have and cannot accept, any liability for the acts or omissions of the organisers or operators of the Event or their servants, agents or employees.

W2022 Travel shall not be liable for any loss, liability, damage, cost or expense caused directly or indirectly by the cancellation of the Event for any reason, including a Force Majeure Event (defined below). In no circumstances shall W2022 Travel be liable for any consequential loss or damage. W2022 Travel give no warranties that the Event shall take place at the time and place stipulated or at all. W2022 Travel shall not be liable to give any refund if the Event is cancelled or postponed beyond that which is offered by the suppliers as per the booking cancellation information listed above. W2022 Travel has no responsibility for any property of personal effects at the Event.

Events or circumstances beyond our reasonable control:

W2022 Travel does not accept any liability whatsoever for any injury, damage, loss, liability, cost, expense, delay or inconvenience caused directly or indirectly by any event or circumstance beyond its reasonable control including, but not limited to, war, civil disturbance, strikes, industrial action, fire, floods, earthquakes, cyclones, tornados, hurricanes, acts of God, epidemic, pandemic or communicable disease, travel restrictions, including flight restrictions, government travel embargoes or advisories affecting an individual’s travel arrangements, acts of terrorism, acts of Government or of any other authorities (including restraints and restrictions) or accident to or failure of machinery or equipment (“Force Majeure Event”).

Products:

Descriptions featured are based on current domestic and international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change without notice at any time. W2022 Travel has made every effort to ensure this information is accurate at time of printing. W2022 Travel products therein shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of W2022 Travel which may withhold such authority at its sole discretion.

Destination Passenger Enquiries:

W2022 Travel makes no representations as to the safety, conditions, or other issues that may exist at any destination. International travel advice can be obtained from various sources including local government and local Consular offices.